Last updated October 1, 2021
Any account judged to be in violation of the Terms of Use or the following game rules is subject to being temporarily or permanently banned from the Romans game worlds. In the event an account is banned, no refund will be given.
Firefly Studios reserves the right to amend or change these game rules. These rules are not all-inclusive. As described in the Terms of Use, Firefly may take action against accounts which violate the essence of the game.
1. Use of accounts
An individual may not use more than one account per game world.
There will be no compensation for any account changes or damage caused by another player logging into your account, regardless of how the account details are obtained.
Players may not solicit, nor give login details to other players.
Firefly team members will never ask for your login details or personal information. If anyone claiming to be a Firefly team member asks for your login details or personal information, refuse and report them immediately.
The email account used to register the account must be under the exclusive control of the player registering the account.
2. No account sharing
Players may not share accounts with each other.
Players who leave Romans may not sell or 'give' their account to another player.
3. Inactive Accounts
An inactive player's suburbs may be automatically removed from the server when a player hasn't played for a long period of time.
4. Commercial account exchange is forbidden, includes buying, selling or offering
It is forbidden to buy, sell or offer any account or parts of an account for any outside benefit. This includes but is not limited to any in-game content or assets, Firefly Trajans, card points and card packs.
5. Abusive behaviour and use of offensive language
Players must not use offensive language against other users. Any real-life threats or abusive behaviour will result in a ban from the game. Players should refrain from using profane language or discussing topics that are racist, sexual in nature, politically inflammatory, religiously offensive, glorify terrorist acts, tragedies or public figures or discriminate against players based on, but not limited to their origins, race, religion, creed, sex, disability, age or any other relevant category.
Firefly may at their sole discretion rename any tag, text, pictures or names they deem inappropriate and repeated infractions may result in a temporary or permanent ban from the game.
6. Spam
Players may not engage in any spamming / harassing behaviour. This includes any repeated chat, forum or in-game mail messages or advertisements of any type.
7. Bots
Players may not use any form of bot, 3rd party tool or program for Romans. We ask players to inform Firefly Support of any tools or bugs they discover that may allow players to cheat or obtain an unfair advantage.
8. Banned accounts and Players
Depending upon the severity of the infraction, an account may be temporarily or permanently banned.
In severe cases accounts may be banned permanently. The operator of a banned account may not register or play another account.
9. Firefly Staff Impersonation
Players must not attempt to impersonate Firefly staff or volunteers in any way, for any reason. Players attempting to do so will be banned.
10. Primary email address
It is essential you correctly set your primary email address. Firefly Studios is unable to change the primary email address associated with an account and we will be unable to help with requests related to this. We recommend setting up a Contact email address in case you lose access to your email or for other reasons.
11. Languages
Firefly Studios is unable help with any support queries written in unsupported languages.
12. Game Codes
Firefly Studios is unable to resolve issues with Game Codes already redeemed. All Code types can only be redeemed once per account.
If a code has been purchased twice accidently, please contact the place of purchase.
For help with Romans, please visit: https://firefly-studios.helpshift.com/hc/en/4-romans-age-of-caesar